Water Leak and Stopcocks

• In case of a leaking pipe you may need to shut off the water supply to the flat in question.

Know where your stopcock is!  Each flat has a stop cock to turn off the mains water to the individual flat.

Water main for the whole block: there is a stopcock for the whole building in the basement but this should only be used as a last resort as it will stop the water supply to all flats.

Gas Leak

• In case of gas leak. You can shut off the gas supply to each flat at the gas meter. These are located within the flats. Make sure you know where the gas meter is in your flat.
• Call the free, 24-hour Gas Emergency Hotline on 0800 111 999. If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services hotline immediately on 0800 111 999.

In Case the Fire Alarm Rings:

If you are home when the alarm sounds, please make your way to the entrance and check the panel which will state the area the issue has been detected in.  Only if you are satisfied there is no problem - i.e. the panel says ‘staircase’, and you have checked and there is no fire in the staircase, then you may silence the alarm.  If you are unsure you should not silence it and call 999.

The detectors in the common parts are smoke detectors and are sensitive to large dust clouds, or vape or cigarette smoke as well as smoke from actual fires.  For this reason please ensure that no one engages in any activity which could trigger the system.  Including if you burn the toast at home, please open a window not your front door!

In the event of Fire:

• Call 999
• Follow the Fire Action Notice, also posted in the entrance:

Reporting urgent repairs essential to be done out of hours i.e 5pm-9am Mon-Fri and at weekends: